Frequently Asked Questions
Most pieces are made from high-quality 316L stainless steel, with selected gold pieces finished with 18K gold plating. Materials can vary by design; the exact material and finish are listed on each product page.
Many stainless-steel pieces are selected for durability and normal everyday water exposure, but resistance varies by material and finish. Check the product description and FAQ for specifics. For the longest-lasting finish, avoid prolonged exposure to harsh chemicals, chlorine, perfumes, and cleaning products.
Most 316L stainless-steel pieces are highly resistant to tarnishing, rust, and discolouration. Materials and finishes vary, so check the product page for specific care information.
Many pieces use 316L stainless steel, commonly chosen for its skin-friendly properties. Skin sensitivities and materials vary; if you have sensitive skin or a known metal allergy, check the product page before purchasing.
Each product page includes the specific material, finish, and relevant jewellery details. Check the product description and product-specific FAQ if those details are especially important to you.
Adjustable rings are designed to fit a range of finger sizes, and adjustable sizing is noted on the product page. Adjust the band gently; repeated bending or overextending may weaken it.
Spinner rings have a moving centre designed for discreet spinning and fidgeting. They give restless hands something subtle to focus on and may be useful while studying, working, in meetings, or whenever your hands need something to do.
Avoid unnecessary contact with harsh chemicals, bleach, and chlorine; let perfumes, lotions, and skincare dry before putting jewellery on; store pieces somewhere clean and dry; and clean gently with a soft cloth. Check the product page for care requirements specific to a piece.
Remain offers nationwide delivery across South Africa using The Courier Guy and other approved delivery partners where necessary. Orders are typically processed within 1–2 business days after payment. After dispatch, estimated delivery is approximately 2–5 business days, depending on location and courier. Public holidays, high-volume periods, or courier delays may affect estimates.
Yes. Once your order has been dispatched, tracking information will be emailed so you can follow your parcel.
The applicable delivery fee is shown at checkout before payment. If an order qualifies for free delivery, this will be shown on the website or at checkout.
Secure payment options are provided through approved payment partners, including PayFast and Yoco. Available methods are shown at checkout.
Contact Remain as soon as possible. If the parcel has not been dispatched, Remain will do its best to update the details. Once it has been handed to the courier, a change cannot be guaranteed.
Contact Remain as soon as possible with your order number, a short description, and clear photos. If an order arrives damaged, defective, or incorrect due to an error on Remain's side, Remain will help arrange an appropriate replacement, exchange, or refund at no additional cost.
Yes. Remain offers a 15-Day Money-Back Guarantee on eligible purchases. Returns must meet the conditions in the Returns & Refunds Policy; read the full policy before requesting one.
Where stock is available, an item may be exchanged for another piece. Contact Remain before sending anything back so the return and courier options can be confirmed.
Contact Remain as soon as possible. Eligible returns are handled according to the 15-Day Money-Back Guarantee, Returns & Refunds Policy, and applicable South African consumer law.
Yes. Contact Remain before sending an item back. After reviewing the return, Remain will provide instructions and available courier options so it can be received and processed correctly.
We'd love to help. Contact Remain Jewellery at [Remain customer support email]. Include your order number when asking about an existing order.